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  2. 2017
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Ep.11: Ted Graham, GM

Jun 28, 2017

Ted Graham joins us from C2 to discuss doing new and different things as it relates to the company, the industry, the brand and general society. Regarding self driving- hands off the wheel or assisted driving experiences are on the table for 2017. Full automation will be here sooner than you think in Ted’s words....

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Ep.10: Kristin Guthrie, ICW

Jun 21, 2017

Kristin Guthrie joins us and discusses realizing the long pole in the tent is your data. The very first person she hired for her team was her marketing research scientist. Her desire was to collect all of her necessary data as quickly as possible. Kristin explains that there are a lot of areas in any organization that...

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Ep.9: Claudiu Coltea, Citizen's Bank

Jun 14, 2017

Claudiu Coltea joins us from the Chief Customer Officer Exchange and shares that for his organization, Customer Experience doesn’t have it’s own sandbox but the team makes other's sandbox' prettier. He says that the employee experience is a critical part of customer experience so his team collaborates with HR-...

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Ep.8: Jennifer Skeen, Sun & Ski

Jun 7, 2017

Recorded at Next Generation Customer Delivery, Jennifer Skeen joins us and shares that she grew up an air force brat and having to immerse herself into new cultures consistently, she learned how to communicate with people by default. After getting a degree in biology and chemistry, Jennifer realized that her heart...

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