May 31, 2017
Alice Pope joins us from the Chief Customer Officer Exchange and shares her background growing up in the DC area. Her father was a professor and taught Alice that education was a foundational building block to help realize the American dream. The household had a culture of learning, she and her two siblings all ...
May 24, 2017
Karen Ellis joins us from the Chief Customer Officer Exchange and, among other things, discusses her roughly 15 years at Hartsfield–Jackson Atlanta International Airport- the busiest airport in the world. It turns out that leadership at the airport likes that distinction and manages the organization to stay on top-...
May 17, 2017
Once a nurse, always a nurse, Lynn Skoczelas joins us from the Chief Customer Officer Exchange. She shares that the Chief Experience Officer title is new and that executives across the board should fully understand the value of experience vs. service. Service is being nice and following protocol. But to create...
May 10, 2017