Sep 27, 2017

Sep 20, 2017

Eytan Bensoussan joins us and shares his thoughts on customer experience from a fintech perspective. His thoughts are if you’re creating a new option, the role of the bank should be different. And so in servicing small business owners, Eytan’s point of view is the role of the bank should be a first line of defense...

Sep 13, 2017

Rod Johnson joins us and shares that he runs service operations for Farmer’s Insurance. He says that he’s responsible for service related to customers interaction with agents in person on the phones and digitally. The technology that Rod and his team is building has to address that fact that the brand has to be...

Sep 6, 2017

Celebrated Author, Paco Underhill joins us to share that when he was doing research for commercial zoning issues for cities on the roof of the SeaFirst Bank building in Seattle he had an epiphany. He would do for merchants of any kind what he was doing for cities- helping them understand what customers were doing in...