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Nov 20, 2018

Darya Williams shares TMobile's appraoch to encouraging frontline employees: "I would say what drives the people, what they're really hungry for, is they feel like it's the pay, they feel like it's the benefits, but that's not always true on the front lines. There are so many reasons why those people come into work and do the jobs that they do every single day, and a lot of times the C-level executives just do not have the visibility to that. So, what drives their people to come in every day."