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May 30, 2018

Susie Deveault joins us from the Chief Customer Officer Exchange where she focuses on every specific aspect of the customer experience and every deliverable of the product.  She discusses how and why people travel.  She understands that to travel with your family is quite an imposition on the budget. And she doesn’t have tangible inventory understanding that when you get down to it, she’s selling a dream, time with your family, memories. So Susie's job is to ensure that that dream is precious.
On how she works, Susie's father was a fireman and taught her that you have to be able to work with a team and that teamwork could literally be a matter of life and death.