Jul 5, 2017
Recorded at CX Retail Exchange Gene Lunger joins us and shares how important it is to not only sell furniture but manufacture furniture in the United States of America. Noting that the US is overstored, Gene shares that while there is no certainty, furniture is a bit insulated from the greater in-store retail narrative and notes that Amazon itself is investing in specific physical retail. Amazon is a partner along with other digital players where Gene sees a seamless and frictionless customer experience. He says success leaves clues so if you’re at the top of your own industry- look outside of your industry at those who are extremely talented at what they do. Gene’s mantra for lack of a better word is Network, Learn and Replicate.