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Apr 24, 2019

Tula Heikenan joins us and shares how she and her team can implement data in her role at Telia: "We have a really important role in the customer interface to really help the rest of the company to understand how everything is affecting the customer. Creating those systematic ways of working, utilizing data to help, not only to help the customers but to help everybody in the company to act in the correct way. That's where we can use a lot of data but, again, it has to be a different approach to every function that we have in the company.