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May 30, 2018

Susie Deveault joins us from the Chief Customer Officer Exchange where she focuses on every specific aspect of the customer experience and every deliverable of the product.  She discusses how and why people travel.  She understands that to travel with your family is quite an imposition on the budget. And she doesn’t...


May 23, 2018

Mark Beaumont, record-breaking cyclist who peddled his way around the world in less than 80 days joins us to discuss perseverance- among other things. He notes in passing, early on in the conversation that he had broken bones for most of the trip. But his focus in the interview- as it was then- was to accomplish...


May 16, 2018

Sue Martin joins us from the Chief Customer Officer Exchange to share that her core customers just love the brand and the brand loves them back. She shares that at a trade show, those core customers will flock to the booth, they’re influencers and defenders. Sue has the organization set up to ensure that the customer...


May 9, 2018

Recorded live at CCW in Austin, Cheryl China returns to discuss building your personal brand which begins with listening. Whether it's your boss, your direct reports or your colleagues- always be present. She take us through starting at the bank 19 years ago and building her career over that time. As she didn't go to...


May 2, 2018

Angela Hunter joins us and shares that "being more customer centric means you need to be able to map customer journeys, being more customer centric means you need to implement new measurement systems and not just focus on an annual survey, being more customer centric means that you need to understand how you can...