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May 31, 2017

Alice Pope joins us from the Chief Customer Officer Exchange and shares her background growing up in the DC area. Her father was a professor and taught Alice that education was a foundational building block to help realize the American dream. The household had a culture of learning, she and her two siblings all ...


May 24, 2017

Karen Ellis joins us from the Chief Customer Officer Exchange and, among other things, discusses her roughly 15 years at Hartsfield–Jackson Atlanta International Airport- the busiest airport in the world. It turns out that leadership at the airport likes that distinction and manages the organization to stay on top-...


May 17, 2017

Once a nurse, always a nurse, Lynn Skoczelas joins us from the Chief Customer Officer Exchange. She shares that the Chief Experience Officer title is new and that executives across the board should fully understand the value of experience vs. service. Service is being nice and following protocol. But to create...


May 10, 2017

Recorded at Next Generation Customer Delivery, Laura Behrens Wu joins us and takes us through her nomadic childhood where she lived on several continents. She goes on to share exactly how and why the internships and initial job that she had simply didn’t fulfill her. Whether it was the structure of the company or...